Please note: if you have just purchased your membership it may take 5-10 minutes for CCBill to process your payment and to send that through to us. If you cancel your subscription/membership, you’ll lose access immediately so you may want to do this at the end of your subscription period (there is no refund for the remaining time of your subscription).
We’re sorry you’re having an issue – thank you so much for taking the time to let us know so we can fix it. Please use the form below. If you do not get a response of some kind within 1 week, please email [email protected] to check that we received your issue and are working on it.